Responsible Gambling

At BillyBets, we are committed to providing an entertaining and safe gaming environment. Gambling should be fun and controlled — never a source of harm. This Responsible Gambling page explains the tools, safeguards and support we provide so you can play safely and stay in control.

If you need immediate assistance with your account, our 24/7 Customer Support team is available via live chat or email at [email protected].

Our commitment

  • We require all players to be aged 18 or over.
  • We maintain strong security measures to protect accounts and personal data (including SSL encryption and two‑factor authentication).
  • We monitor accounts for signs of risky or problematic gambling and will intervene where appropriate.
  • We provide tools so you can set your own limits and request account restrictions or closure.
  • We respect confidentiality and handle all Responsible Gambling requests with care and sensitivity.

For information about deposits, withdrawals and limits that may affect play, see our Payment Methods page: /payment-methods/.

Tools and controls you can use

You can manage most Responsible Gambling settings from your account. To access your account controls, sign in here: /login/.

Available tools include:

  • Deposit limits — set daily, weekly or monthly deposit caps to control how much you add to your account.
  • Loss limits — limit how much you can lose over a set period.
  • Session limits / time reminders (Reality Checks) — receive on‑screen reminders when you have been playing for a set time.
  • Betting/stake limits — set maximum stake or bet sizes to reduce risk on individual wagers.
  • Cooling‑off / temporary time‑out — temporarily suspend your access for a short period if you need a break.
  • Self‑exclusion (longer‑term or permanent) — request that your account be closed or blocked for an extended period.

How to set or change limits:

  1. Log in to your account: /login/
  2. Go to the Responsible Gambling or Account Limits section and follow the on‑screen instructions.
    If you need help, contact Customer Support via live chat or email [email protected] and we will assist you.

Note: self‑exclusion, account closure and other formal requests can also be made by contacting Support. We aim to process self‑exclusion and closure requests promptly (typically within 24 hours).

Self‑assessment and intervention

If you are unsure whether your gambling is a problem, try our self‑assessment tools available in your account or contact Support to request a confidential review of your activity. Our team can:

  • Recommend or implement limits for you.
  • Provide temporary time‑out or longer self‑exclusion at your request.
  • Place your account on a bonus exclusion or restrict access to specific products (casino, sportsbook, live dealer, crypto features).

For product‑specific information (casino, live dealer, crypto or sportsbook), see:

  • Casino: /crypto-casino/ and /live-casino/
  • Sports betting: /sportsbook/
  • Promotions & bonus conditions: /bonuses/

Verification, security and monitoring

To protect you and comply with regulatory obligations, BillyBets requires Know‑Your‑Customer (KYC) verification before processing withdrawals or certain account actions. Verification helps prevent fraud, underage play and money‑laundering.

We continually monitor accounts for unusual or risky patterns. If we detect behaviour that suggests harm or vulnerability, we may contact you and, where appropriate, apply temporary restrictions while we investigate.

For details about deposits and withdrawals (minimums, processing times and limits), visit /payment-methods/.

Help and support — external resources

If you or someone close to you needs specialist help, we strongly recommend contacting independent organisations that offer free, confidential advice and support. Examples of reputable international resources:

If you are outside the UK, please contact local health services or search for national gambling support organisations in your country. If you are at immediate risk of harm, contact local emergency services.

Family safety and underage gambling prevention

  • Only persons aged 18+ may register and play. If you suspect an underage person has registered, contact Support immediately.
  • Parents and guardians should use device‑level parental controls and network filters to block gambling sites where needed.
  • If you require written confirmation that an underage account has been closed, contact Support.

Confidentiality and privacy

  • Requests relating to Responsible Gambling, account restrictions and self‑exclusion are handled confidentially.
  • We may need to retain certain records to meet legal and regulatory obligations.
  • For full details on how we process personal data and protect your privacy, review our Privacy Policy and account terms or contact Support.

If you are a BillyBets VIP or want personalised help

Our VIP managers can work with you to tailor limits and account controls appropriate to your play style. VIPs can request higher withdrawal limits or custom solutions, but Responsible Gambling safeguards still apply to protect the player. If you are a VIP member and need help, contact your VIP manager via your account or contact Support.

Continued improvement

We continually review and improve our Responsible Gambling measures. If you have suggestions about how we can better support safe play, please contact Support.

Contact us

  • Live chat: available 24/7 via your account area.
  • Email: [email protected]
  • Sign in: /login/
  • For product information: /app/, /bonuses/, /crypto-casino/, /live-casino/, /sportsbook/
  • For deposit & withdrawal details: /payment-methods/

If you think you have a gambling problem or need support, please reach out — we are here to help.